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Cancellation & Refund Policy

Last updated: December 21, 2025

This Cancellation and Refund Policy applies to all paid products and services offered by TrueBFFs, including our Friendship Insight Reports.

1. Digital Products

TrueBFFs offers digital products that are generated and delivered instantly upon purchase. Our primary paid product is the Friendship Insight Report – a personalized digital report delivered via email and accessible through our website.

2. Cancellation Policy

Since our reports are generated instantly upon payment:

• Orders cannot be cancelled once payment is processed
• The report generation begins immediately after successful payment
• You may cancel before completing payment at any time

3. Refund Policy

However, we may consider refunds in the following situations:

• Technical failure: If you did not receive your report due to a technical error on our end
• Duplicate purchase: If you accidentally purchased the same report twice
• Non-delivery: If the report was not delivered within 24 hours of purchase

4. How to Request a Refund

To request a refund, please:

• Email us at [email protected]
• Include your email address used for purchase
• Provide your order/transaction ID
• Describe the issue you experienced

Refund requests must be made within 48 hours of purchase.

5. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days depending on your bank/payment provider
• You will receive an email confirmation once the refund is initiated

6. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after receiving the report
• Dissatisfaction with the content or insights provided
• Providing incorrect information (wrong names, dates, etc.)
• Requests made more than 48 hours after purchase

7. Contact Us

For any questions about our refund policy, please contact us:

Email: [email protected]